Dashboard AKA Call Analyzer:

The Call Analyzer dashboard is an actionable screen available to all customers that displays both agent and customer attributes. These analytic scores are used to inform and improve the current call interaction; and also for assessment and training of the phone representative. The Call Analyzer is offered to all customers – the dashboard shows these attributes for both the agent and customer.

Loan Default Predictor:
Forecast loan applicants’ default probability using only their voice. Predicting applicants’ default risk early in the call means: phone representatives save time. Underwriters spend less time looking at bad loans, save money, and make better lending decisions at the top of the sales funnel.

Debt Collection Predictor:
Instantly identify defaulted customers with the highest probability to repay; without expensive data analytics; without heavy call cadence and deep contact strategies. Use the power of acoustics to identify those who are most likely to repay their defaulted accounts, giving collection effort purity of focus on the accounts that matter the most.

Candidate Success Predictor – for Talent Recruiting & Retention:
Liberate hiring teams from the tactical screening process. Our acoustic analytics empowers recruiters to do their most valuable work by focusing on the candidates that matter the most—making hiring more intelligent.

Employee Churn Predictor & Wellness Assessment – for Talent Recruiting & Retention:

Harnesses the power of acoustics to help assess employee satisfaction and general wellness. Recordings of 60 seconds are all that is required to generate a predictive report that includes a clear indication of an employee’s Churn Probability and General Wellness. While more than 200 elements of acoustic prosody are used, the report publishes some of the major behaviors and stratifies them with low, moderate, high ratings; or assigns a direct behavioral description where applicable.

Sales Conversion Predictor – Sales Conversion:
Identifies high converting callers and leads at the top of the sales call, in seconds, using only the sound of their voice. This solution links typical speech patterns with behavioral tendencies to provide real-time monitoring of the customer and the agent’s disposition, as well as providing interaction guidance.

Personality Attribute Predictor:

Instantly, within seconds, on the first call, identify a customer’s personal attributes, and help craft a high converting sales or customer service call. Link typical speech patterns with behavioral tendencies, and customer attributes to provide real-time monitoring of the customer’s disposition as well as interaction guidance. Monitor various interaction patterns, reflecting how the customer sounds: Engaged; Determined; Communicative; Attentive; Ordered (or systematic); Dependable; Adaptive; and Open. We guide the agent to focus the conversation with the customer’s attributes in mind, thereby crafting a more personalized, and effective, on-call experience.