Voice Behavior Analytics Using CIS Call Recording

Voice Analytics CIS Call Recording

Predictive Speech Analytics
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CQ recording system provides high quality RT audio stream in stereo broadcast.

CIS-call-recording-agent-speech-enterprise-business

Personal Profiling
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Prosodic through prosodic speech analysis: Non content aspects of speech, e.g. intonation, pace

CIS Screen phone voice recording audit interactions crystal quality

Crystal Quality + Voicesense
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Speech based predictive analytics solutions for enterprises, healthcare and human resources markets.

Enterprise Predictive Analytics

Enterprise Predictive Analytics
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Risk assessment, Personalized marketing, Personalized retention

Crystal Quality® Predicative Voice Analysis – innovative voice call analysis in real time. The system knows to create a personality profile independent of language or culture. A granted patent analysis that is based on hundreds of naturally human speech patterns.

 

These patterns reflect emotional and behavioral perceptions and tendencies like: someone’s temper, risk taking level, social capabilities, openness and adaptability. This system helps in identification and prediction of high risk customers.

CIS Call Recording Solution for Huawei

CQ Recording System for Recording Calls from Telephone Exchanges

  • 1. Analyze speech patterns
    Energy, pace, intonation and emphasis
  • 2. Future customer behavior 
    Example: Loan payment, buying prospect
  • 3. Analysis information
    Managers can receive alerts on all critical conversations.

Why choose Crystal Quality®?

Real-time, automated analysis personalizes behavioral tendencies and significantly improves decision making:

Improve Decision Making: Identify potential defaulters in prospects, provide guidance to recover debt

Prosodic Analysis: Identify agents working tendencies, burnout, etc.

Lower costs: Predict & prevent future issues.

Explore and visualize business processes: Listen & focus on the customer.

Behavioral Tendencies: Enables call centers to provide personalized service.

Wide range of fields

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  • Banks
  • Risk Management
  • Sales Conversation
  • Human Resources (HR)
  • Health & Customer Care Organizations
  • Health & Wellness
  • Mental Health Monitoring

Products

Call Analyzer

Dashboard AKA Call Analyzer:

The Call Analyzer dashboard is an actionable screen available to all customers that displays both agent and customer attributes. These analytic scores are used to inform and improve the current call interaction; and also for assessment and training of the phone representative. The Call Analyzer is offered to all customers – the dashboard shows these attributes for both the agent and customer.

Loan Default Predictor

Loan Default Predictor:
Forecast loan applicants’ default probability using only their voice. Predicting applicants’ default risk early in the call means: phone representatives save time. Underwriters spend less time looking at bad loans, save money, and make better lending decisions at the top of the sales funnel.

Debt Collection Predictor

Debt Collection Predictor:
Instantly identify defaulted customers with the highest probability to repay; without expensive data analytics; without heavy call cadence and deep contact strategies. Use the power of acoustics to identify those who are most likely to repay their defaulted accounts, giving collection effort purity of focus on the accounts that matter the most.

Candidate Success Predictor

Candidate Success Predictor – for Talent Recruiting & Retention:
Liberate hiring teams from the tactical screening process. Our acoustic analytics empowers recruiters to do their most valuable work by focusing on the candidates that matter the most—making hiring more intelligent.

Employee Churn Predictor & Wellness Assessment

Employee Churn Predictor & Wellness Assessment – for Talent Recruiting & Retention:

Harnesses the power of acoustics to help assess employee satisfaction and general wellness. Recordings of 60 seconds are all that is required to generate a predictive report that includes a clear indication of an employee’s Churn Probability and General Wellness. While more than 200 elements of acoustic prosody are used, the report publishes some of the major behaviors and stratifies them with low, moderate, high ratings; or assigns a direct behavioral description where applicable.

Sales Conversion Predictor

Sales Conversion Predictor – Sales Conversion:
Identifies high converting callers and leads at the top of the sales call, in seconds, using only the sound of their voice. This solution links typical speech patterns with behavioral tendencies to provide real-time monitoring of the customer and the agent’s disposition, as well as providing interaction guidance.

Personality Attribute Predictor

Personality Attribute Predictor:

Instantly, within seconds, on the first call, identify a customer’s personal attributes, and help craft a high converting sales or customer service call. Link typical speech patterns with behavioral tendencies, and customer attributes to provide real-time monitoring of the customer’s disposition as well as interaction guidance. Monitor various interaction patterns, reflecting how the customer sounds: Engaged; Determined; Communicative; Attentive; Ordered (or systematic); Dependable; Adaptive; and Open. We guide the agent to focus the conversation with the customer’s attributes in mind, thereby crafting a more personalized, and effective, on-call experience.

Screenshots

Crystal Quality® Voice Analytics:

CIS Recording Voice Health

Predict behaviors based on conversations

Real-time call analysis:

Analyze live stream or pre-recorded audio to generate behavioral predictive analytics based on personality tendencies.

The system builds a personality profile through speech analysis independent of language and culture, based on measuring speech patterns that exist naturally in each person.
Insights can be used  in cases such as: Call Centers, financing, sales and marketing, human resources (HR) and industries like insurance, telco, healthcare and more.

These patterns reflect emotional responses and tendencies to certain behaviors such as human temperament, tendency to take risks, sociability, openness, buying, adaptability and more. The system helps identify and predict customers at risk or those with the highest chances of buying.

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