Crystal Quality® is a unified, web based recording system for fixed and cellular calls, Skype for Business, screen, SMS, monitoring and verifications in real time.
The system’s hardware allows call centers to record and digitally store all calls or part of them to allow playback at any desired time.
The recording system allows to manage the recordings, to store and play the files easily. It is a tailor-made system with open architecture.
Crystal Quality® Predicative Voice Analysis – innovative voice call analysis in real time. The system knows to create a personality profile independent of language or culture. A granted patent analysis that is based on hundreds of naturally human speech patterns.
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