The CIS Agent Desktop Application

Improve your Performance

Main Technical Specifications for your Call & Contact Center

  • System Capacity

  • TDM Recording – Up to 256 ch/server
  • VoIP Recording – Up to 1000 ch/server
  • Screen Recording – Up to 512 agent/server

  • Operating System

  • Microsoft Windows 7 Professional 64
  • Microsoft Windows 2008 R2
  • Microsoft Windows 2012 server

  • Database

  • Microsoft SQL Server 2008 or above
  • Microsoft SQL EXPRES
  • Oracle

  • Storage size For Voice Recording:

  • 5.62 MB/hour at Microsoft GSM
  • 54.9 MB/hour at PCM
  • 109 MB / hour at PCM 8K Stereo
  • 13.7 MB / hour at MP3
  • 3.6 MB/hour at G. 723

  • Web Browser

  • Internet Explorer 9.0 or above
  • Google Chrome

  • Recording Triggers

    Start and stop recording using one of the following triggering actions:

  • On/off hook – (in analog , digital and VoIP extensions)
  • VOX – Voice Activated (in analog and digital extensions)
  • D channel – (in digital extensions, E1 trunks and VoIP)
  • CTI Control – (in analog, digital extensions, E1 trunks and VoIP)
  • Manually

  • Installation Requirements

  • Crystal Quality is designed to also meet installation requirements on virtual machines.

  • Data Restore

  • CIS Crystal Quality data restore tool offers full recovery of recordings saved as xml files, as well as from the database itself.