Call recording system – Technical Specifications

    Main Technical Specifications for your Call center

    System Capacity

    • TDM Recording - Up to 256 ch/server
    • VoIP Recording – Up to 1000 ch/server
    • Screen Recording – Up to 512 agent/server

    Operating System

    • Microsoft Windows 7 Professional 64
    • Microsoft Windows 2008 R2
    • Microsoft Windows 2012 server

    Database

    • Microsoft SQL Server 2008 or above
    • Microsoft SQL EXPRES
    • Oracle

    Storage size For Voice Recording:

    • 5.62 MB/hour at Microsoft GSM
    • 54.9 MB/hour at PCM
    • 109 MB / hour at PCM 8K Stereo
    • 13.7 MB / hour at MP3
    • 3.6 MB/hour at G. 723

    Web Browser

    • Internet Explorer 9.0 or above
    • Google Chrome

    Recording Triggers:

    Start and stop recording using one of the following triggering actions:

    • On/off hook (in analog , digital and VoIP extensions)
    • VOX – Voice Activated (in analog and digital extensions)
    • D channel (in digital extensions, E1 trunks and VoIP)
    • CTI Control (in analog, digital extensions, E1 trunks and VoIP)
    • Manually

    Web Browser

    • Crystal Quality is designed to also meet installation requirements on virtual machines.

    Web Browser

    • Our data restore tool offers full recovery of recordings saved as xml files, as well as from the database itself.