Main Technical Specifications for your Call center
System Capacity
- TDM Recording - Up to 256 ch/server
- VoIP Recording – Up to 1000 ch/server
- Screen Recording – Up to 512 agent/server
Operating System
- Microsoft Windows 7 Professional 64
- Microsoft Windows 2008 R2
- Microsoft Windows 2012 server
Database
- Microsoft SQL Server 2008 or above
- Microsoft SQL EXPRES
- Oracle
Storage size For Voice Recording:
- 5.62 MB/hour at Microsoft GSM
- 54.9 MB/hour at PCM
- 109 MB / hour at PCM 8K Stereo
- 13.7 MB / hour at MP3
- 3.6 MB/hour at G. 723
Web Browser
- Internet Explorer 9.0 or above
- Google Chrome
Recording Triggers:
Start and stop recording using one of the following triggering actions:
- On/off hook (in analog , digital and VoIP extensions)
- VOX – Voice Activated (in analog and digital extensions)
- D channel (in digital extensions, E1 trunks and VoIP)
- CTI Control (in analog, digital extensions, E1 trunks and VoIP)
- Manually
Web Browser
- Crystal Quality is designed to also meet installation requirements on virtual machines.
Web Browser
- Our data restore tool offers full recovery of recordings saved as xml files, as well as from the database itself.