Contact Center – Record Your Customer Interactions Intelligently
Find Recorded Interactions Quickly and Precisely
Manage Your Recordings to Streamline Data Analysis
Find the Performance Gap Visually
With Crystal Quality Unique Wave Form
Targeted Site Survey and Agent Evaluation for Unprecedented Results
Secure Sensitive Data both Internally and Externally
More than ever, Financial Institution needs to differentiate themselves with highly personalized financial customer service that keeps current customers and wins new ones, even as they cut budgets and work to improve profit margins. This means increasing operational efficiency and making the best use of existing resources, including the ability to integrate multiple sites into a single contact center that delivers consistently high-quality multi-channel customer service across all the channels customers want to use.
CIS understands the challenge of increasing service quality while reducing cost as well as data security requirement to defend progressive electronic fraud. With Crystal Quality ®, multiple contact centers are allowed to be managed as single contact center with unified web interface. Using CQ Agent ® and built in Call Statistics and Agent Evaluation, banks and insurance companies are able to streamline operations and raises productivity, reduce costs, and enables the delivery of financial customer service that turns customer into advocates.
We understand that you often face many of the same challenges that larger enterprises face. You are often expected to maintain the same customer service levels, quality standards, sales quota expectations, and customer satisfaction levels as larger companies with limited technology, budget and IT resources.
CIS now presents you Crystal Quality Express ® dedicated to small to medium businesses (SMBs) interaction recording and service optimization requirement. We make it easy to implement, affordable and practical to be equipped with.