The Session Recording Protocol

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Expertise with Reputation in Recording Service Centers Based on SIPREC

So What Is SIPREC?

 

Screen and call recording are a mandatory requirement in many fields and countries, mainly in call centers and banks. SIPREC (Session Initiation Protocol Recording) was established in order to provide with a call recording framework, allowing companies to meet legal requirements, such as MiFID II and PCI-DSS.

Technically, SIPREC (SIP Recording) is an open protocol, based on SIP (Session Initiation Protocol). It was created by SIP founders, for call recording companies. The protocol is subordinated to the IETF (Internet Engineering Task Force), and it’s one of the most popular protocols in the word.

SIPREC, SIPREC CIS Crystal Quality recording software for business call screen mobile
SIPREC, SIPREC CIS Crystal Quality Call Recording

Wait A Minute, What Is SIP?

 

SIP is the Session Initiation Protocol. This protocol is one of the most popular ones, and it uses mostly in VoIP communications, allowing people to make phone calls and/or video calls, in most cases- for free.

It’s basically a signaling protocol, uses to establish sessions between at least 2 users, and other actions (for instance, end, RTP, Caller ID, etc.).

SBC Integrations Using SIPREC

SBC (Session Border Controllers) which uses SIPREC protocol, for call duplication to CIS CQ recording system:

 

 

  • Cisco (CUBE)
  • Avaya
  • Audiocodes
  • Dialogic
  • Huawei
  • Oracle
  • Metaswitch

How does SIPREC work?

The SIPREC protocol defines the communication between the SBC to recording machine\server (CQ), as shown in the illustration to the right, demonstrating how Huawei’s call center is built.

CIS Call, screen, mobile Recording SIPREC Solution for Business diagram
The system can record and manage

Voice, Screen, Mobile calls and text in an All-In-One system

Benefits for Your Business:

  • CIS provides time and costs savings, due to quick installation, tailored personalized cost-effective plan and thanks to the documentation: Resolve disagreements that can save time and costs.
  • Personal and professional accompaniment from the beginning of the contract with a permanent representative on our behalf.
  • Full integration with the greatest communication companies, such as Cisco, Avaya, Genesys, Mitel, Speakerbus, Huawei, Alcatel-Lucent, NEC, Panasonic, LG-ERICSSON and many more.
Crystal Quality CIS call recording software benefits Advantages for business

Our Joint Solution

CIS has the most integrated, connected, opened and an advanced recording system, Which contains a convenient and user-friendly interface. Every CIS’s customer can build his own personal program, according to his business and personal need.

Let’s build a perfect suit for your company’s needs, here!