The Session Recording Protocol

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Expertise with Reputation in Recording Service Centers Based on SIPREC

So What Is SIPREC?

SIPREC (Session Initiation Protocol Recording) was established to provide a call recording framework.

SIPREC (SIP Recording) is an open protocol, based on SIP (Session Initiation Protocol). It was created by SIP founders, for call recording companies. The protocol is subordinated to the IETF (Internet Engineering Task Force), and it’s one of the most popular recording protocols in the world.

SIPPREC standard defines the interaction between SRC (Session Recording Client- role performed by PBX or SBC) and SRS (Session Recording Server-  role performed by recording server such as CQ).

*Screen and call recording are a mandatory requirement in many fields and countries, mainly in call centers and banks allowing companies to meet legal requirements, such as MiFID II and PCI-DSS

SIPREC, SIPREC CIS Crystal Quality recording software for business call screen mobile

Wait A Minute, What Is SIP?

 

SIP (Session Initiation Protocol) is one of the most popular VoIP protocols in use, allowing people to make phone calls and/or video calls, in most cases – for free.

It’s basically a signaling protocol, used to establish sessions between at least 2 users, and other actions (for instance, end, RTP, Caller ID, etc.).

Compatible SBC Integrations Using SIPREC:

CQ SIPRec interfaces if robust and configurable has been field-proven with multiple installations and multiple vendors such as:

Dialogic                  Avaya
Cisco                      metaswitch
AudioCodes            Oracle
Huawei

How does SIPREC work?

SBC (Session Border Controllers) which act as
SRC to communicate with the CIS Crystal Quality
CQ call recording system which act as SRS.

 

The SIPREC protocol defines the communication
between the SBC to recording machine\server (CQ),
as shown in the illustration to the right.

 

Audiocodes with CIS CQ Crystal Quality

The system can record and manage

Voice, Screen, Mobile Calls and Text in an All-In-One System

Benefits for Your Business:

  • CIS provides time and costs savings, due to quick installation, tailored personalized cost-effective plan and thanks to the documentation: Resolve disagreements that can save time and costs.
  • Personal and professional accompaniment from the beginning of the contract with a permanent representative on our behalf.
  • Full integration with the greatest communication companies, such as Cisco, Avaya, AudioCodes, Ribbon, Dialogic, Oracle, and more
Crystal Quality CIS call recording software benefits Advantages for business

Our Joint Solution

CIS has the most integrated, connected, open and an advanced recording system, which contains a convenient and user-friendly interface. Every one of our call recording customers can build their own personal program, according to their business and personal requirements.

Let’s build a perfect suite for your company demands: SIPREC call recording, contact us here!