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Crystal Quality® Screen Recording
An application that enables you real-time live monitoring and the ability to capture screen activities for various business purposes, such as service performance assurance, coaching, etc.
- Can be replayed with voice recordings or as a standalone solution.
- Simultaneously replay with voice recordings but save the files separately.
- Benefit from the CIS proprietary video compression algorithm and minimize your network load without compromising the quality of the screen recording.
- Light and simple application that uses minimal resources from the agent PC.
- Supports all types of screen resolutions, including 1920 X 1080P (Full HD).
- User defined color setting between 8 bits (256) color to 24 bits true color in order to save storage space and reduce network load.
- A flexible way to record screens, including total recording, sampling recording, recording on demand.
- Saves you license fees with CIS Unique DLA (dynamic license authorization).
- Simultaneous live monitoring of multiple agent screens.
- Capture screens from the beginning of a call until the end of a wrap-up action – not only until the end of the voice conversation.
- Pause and resume screen recordings and encrypt the recording to meet compliance PCI-DSS requirements.