When it comes to improving agent performance and interaction with the customer,
The CQ Screen Recording captures and records screen activities synchronized with
Voice & screen recording software features: Crystal Quality® Screen Cap
- Recorded files are saved separately .
- Minimize your network load, without compromising screen recording quality.
- CQ Screen Recording proprietary video compression algorithm.
- Simple application that uses minimal resources from the agent PC.
- Supports screen resolutions, up to 1920 X 1080P (Full HD).
- User defined color setting.
- On demand recording.
- CIS Unique DLA (dynamic license authorization).
- Continued recording of after-call work when the phone conversation ends.
- CQ Screen Recording meets the compliance of PCI-DSS regulatory requirements.
- Simultaneously replay the screen recording in sync with the voice recording
- Record screen activities associated with voice interactions
- Evaluate client interactions, discover causes of behavior
- Live-monitoring of single or multiple agents at one time
- Record screen activities, keystrokes, navigation
- Audit interactions
CIS Crystal Quality screen & voice capture activities solution,
are widely used in call & contact center scenarios, audit, insurance and more.
Request CIS to contact, discuss your requirements, provide more screen & voice recording details.