The CIS Quality Management Suite is an advanced call center quality monitoring solution developed in-house by CIS. This powerful suite helps organizations identify service gaps, enhancing customer experience by capturing, evaluating and analyzing customer interactions. This increases customer loyalty in today’s competitive business environment.
A proprietary report tool and the CIS form designer make it easy to design agent scoreboards and dashboard -style reports in a simple format, making every aspect of the agent call/performance clearly visible.
Calibration is the key to ensuring that all of your reviewers evaluate transactions consistently, in order to achieve accurate and credible results. This is also the foundation for maintaining initiative and solidarity in company teamwork.
The Crystal Quality® calibration module helps you:
Crystal Quality® offers a 100% graphic display and a free reporting tool that enables you to customize reports in any format you desire. These comprehensive reports make viewing the status of key metrics easy, so that you can see the effect that improvements will have on those metrics.
These reports significantly increase efficiency for a variety of organizations in building their own specific report templates.