CIS launched a mobile recording solution in conjunction with Spikko, addressing the need for a centralized and long-term recording for all agents and business employees, both for desk and mobile phones. Our cellular solution can be implemented on an existing recording server or a new designated one. Business can now boost productivity, workforce engagement and provide traders, back-office employees a compliant mobile phone use.
CIS customers whom implement & use our call and screen recording system, familiar with the user-friendly web interface, continue using the capabilities of searching and replaying mobile call recording.
Customers who do not yet enjoy CIS recording system, would be able to obtain a dedicated system only for mobile call recording such as agents, and start using our user-friendly system.
Our offered solution for mobile call recording is fully automated and is not performed or executed on the actual device. Mobile call recording solution allows an organization to record all business calls, without recording private calls. Organization owns the business mobile numbers – therefore, there is no need updating customers with a new mobile number when there is an employee’s turnover.
How is capturing mobile interactions done?
CIS collaborated with Spikko to offer an organization a GSM global mobile service. There is no need to change the employee cellular package with the mobile operator. The mobile device is assigned with a virtual number that is owned by the organization, forever. This technology supports the BYOD (bring your own device) growing trend, since an employee would be able to use their current service and for business purposes will use the assigned business owned virtual number. This generate a quick ROI against the recruiting costs.
By simply installing an app with the virtual business number on the employee device – mobile number is then a official work number for the specific employee. This number is used for all business calls – incoming and outgoing including text messages. The unified integrated system will manage the service and will save the calls on the recording server. The system has an advanced search and play capabilities available to authorized users, based on company’s permission list.