CIS is launching a new recording solution, together with Spikko, that addresses the need for a centralized and long-term recording for all agents and business employees, both for desk and mobile phones. The solution can be implemented on an existing recording server or a new designated one.
CIS customers that are using the call and screen recording system, and are familiar with the user-friendly web interface, will continue to use it with the capabilities of searching and replaying recordings of mobile calls as well.
Customers that do not enjoy CIS recording system, would be able to get a dedicated system only for mobile call recording and start using a user-friendly system.
The offered solution for mobile call recording is fully automated and is not performed or executed on the actual device. The solution allows an organization to record all business calls without recording private calls. At the same token, the organization owns the business mobile numbers therefore, there is no need to update the customers with a new mobile number when there is an employee’s turnover.
How is it done?
CIS collaborated with Spikko to offer an organization a GSM global mobile service. There is no need to change the employee cellular ice package with the mobile operator. The mobile device will be assigned with a virtual number that is owned by the organization, forever. This technology supports the BYOD (bring your own device) growing trend, since an employee would be able to use their current service and for business purposes will use the assigned business owned virtual number. This generate a quick ROI against the recruiting costs.
All you need to do is to install an app with the virtual business number on the employee device. This mobile number would be the official work number for the specific employee. This number will be used for all business calls – incoming and outgoing including text messages. The unified integrated system will manage the service and will save the calls on the recording server. The system has an advanced search and play capabilities available to authorized users, based on company’s permission list.