MOBILE CONVERGED SOLUTION

All-In-One TDM, VoIP & GSM Voice, Including Screen and SMS

Mobile and Desk Phone Recording

CIS mobile recording solution in conjunction with Mobile2CRM / Spikko, addressing the need for a centralized and long-term recording for all agents and business employees, both for desk and mobile phones. Our cellular effective solution can be implemented on an existing recording server or a new designated one. Business can now boost productivity, workforce engagement and provide traders, back-office employees a compliant mobile phone use.

CIS customers whom implement & use our call and screen recording system, familiar with the user-friendly web interface, continue using the capabilities of searching and replaying mobile call recording.

Customers who do not yet enjoy CIS recording system, would be able to obtain a dedicated system only for mobile call recording such as agents, and start using our user-friendly system.

Our offered solution for mobile call recording is fully automated and is not performed or executed on the actual device. Mobile call recording solution allows an organization to record all business calls, without recording private calls. Organization owns the business mobile numbers – therefore, there is no need updating customers with a new mobile number when there is an employee’s turnover.

How is capturing mobile interactions done?

With CIS collaboration with Mobile2CRM, offers organizations a GSM global mobile service. There is no need to change the employee cellular package with the mobile operator. The mobile device is assigned with a virtual number that is owned by the organization, forever. This technology supports the BYOD (bring your own device) growing trend, since an employee would be able to use their current service and for business purposes will use the assigned business owned virtual number. This generate a quick ROI against the recruiting costs.

By simply installing an app with the virtual business number on the employee device – mobile number is then a official work number for the specific employee. This number is used for all business calls – incoming and outgoing including text messages.

The unified integrated system will manage the service and will save the calls on the recording server. The system has an advanced search and play capabilities available to authorized users, based on company’s permission list.

Crystal Quality All-In-One Cellular Recording

CIS Mobile Call Recording System for TDM, VoIP and GSM
on 1 server all managed with a unified/converged view, including Screen and SMS.

Mobile Call Recording - Features

Adding a virtual mobile number on top of the operator mobile number:
The virtual number is used as a business number and enables a firm separation between a personal use, vs. a business use of the mobile phone. This feature enables the following:

Recording of all Text (SMS) and Calls generated through the business number: Number is owned by the organization and is not be used by an employee upon work termination.
BYOD support: Employee no longer requires carrying 2 handsets nor change their private mobile number.
Business number advanced features, such as: Out-Of-Office after working hours, Organization announcement in the beginning of the call, group calls, etc.

Call recording on demand
Per call for incoming and outgoing calls.
Call and screen recording are saved on a server
No use of the handset memory nor the device data bundle.
Support of new EU regulations – MIFID II
Support of recordings according to the regulation including iPhone devices.

CIS Call Recording System Records and Manages

Voice, Screen, Mobile Calls and text with our All-In-One System

Unified Call Recording Solution

Crystal Quality® is a compliant call and screen recording and quality management solution. It offers a wide range of functionalities that support various business requirements. It is a high-quality system with a user-friendly interface and an easy installation and with high reliability and low service costs. Remarkable high-density solution with up to 500 concurrent recordings per server.

The system backups all the data on the organization’s backup servers and can be performed in up to 3 different locations. Upon demand, there is a full restore capability with a touch of a button. The backup is there forever based on the storage size and is managed in FIFO configuration.
The system supports screen recording in synchronization with the voice recording. The permission settings guarantee access to the recordings only to authorized users. The solution is based on a server with Crystal Quality® software that enables Active recording from PBX that supports it or via Port Mirroring.

Our Joint Solution

Crystal Quality®: CIS Innovative Call, Screen, Mobile Recording System with Quality Management Suite: Helps call centers with multiple channels, including desktops phones, identifies service gaps and improves customer’s experience. With Mobile2CRM integrated capabilities, the system records and manages mobile calls (voice and text) with our All-In-One System.

Such a solution addresses the global need for a unified recording platform that is required by evolving regulation such as MIFID II, Payment Card Industry Data Security Standard (PCI DSS), Dodd-Frank and FCA. The mobile call recording works on the existing phone and SIM, and offers a full compliant global mobile number recording even when the user is in roaming, with privacy protection against recording of personal calls. The solution fully supports Bring Your Own Device (BYOD) scenarios.