Full Interoperable Integration

with all Mitel Platforms

CIS Call Recording Solution for Mitel

CIS provides front line recording solution compliance with PCI-DSS and covers MiFid recording anywhere demand.

A leader in supply world-class software experience, CIS offers full integration with Mitel’s systems, according to its requirements and configuration. CIS is an authorized Mitel partner, complying with the demands of many business owners and organizations around the world while issuing a customized recording system for their needs.

As CIS Call Recording Solutions client, you can choose whether you want a continuous recording of all incoming and outgoing calls, or on-demand recording by pressing a button. There are many more customized functionalities created and adapted over the years by CIS for its customers.

Mitel Authorized Partner CIS Call Recording
mitel recording call centers CIS partner

CQ Mitel IP Recording Principles

  • As a unique recording solution dedicated to Mitel, CQ will be simulated as a group of virtual SIP extensions and get RTP (Voice Stream) from iTurrets.
  • CQ Proxy interacts with iCDS and iCMS, CQ Proxy uses CDR-Link of ICDS and iCMS to receive call event reports and call information concerning particular channel, call information and can use those event reports as recording triggers.
  • Once a channel conversation is started, the recording will be triggered
  • During a phone call, the user can press a function key on their phone to start/stop call recording, this can be done on a desk phone and softphone.
speakerbus_recording_system_cis
The system can record and manage

Voice, Screen, Mobile calls and text in an All-In-One system

Our Joint Solution

CIS offers integrated certified solutions, an authorized Mitel partner and has various integration solutions with all of Mitel’s communication protocols.
Solutions to recording and analyze communications, phones.

If you’d like to discuss CIS recording with Mitel more, contact CIS call recording solutions for your enterprise.

Contact us CIS call recording solutions