Avdor CIS: Record, Store, Search, Analyze, Archive, Business Communications

Avdor CIS provides call, screen & QM solutions for all types of businesses from large and medium enterprises, primarily in financial, government, public saftey, and health sectors.

We are the only company whom offer a comprehensive solution under one roof for all business systems, including: Call recording, call screen recorder, screen & call recorder, mobile recording, telephone recorder, VoIP call recorder, recording emails, call center software, AudioCodes / Microsoft Teams / Skype for Business recording, phone call recorder, call log, AI voice predictive analytics and more.

100% integrates with PBX telecommunications

Our call recording software 100% integrates with all the PBX telecommunications giants; Cisco, Microsoft (Skype for Business), Avaya, Genesys, Mitel, Huwawei, Speakerbus SIPREC, AudioCodes and more. CIS is recognized as a business partner with leaders such as Cisco Recording Partner, Avaya DevConnect, Mitel Partner and Genesys Partner.

Based on this technological-business partnership, our CQ system Avdor CIS recording console is developed, improved and updated throughout the years.

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    Integrity. Simplicity. Exclusivity. Regulatory.

    Converged solution to improve sales effectiveness and customer experience, reduce business liability and more

    • landline recording

      Landline Recording

    • null

      Voice Analytics

    • mobile recording

      Mobile Recording

    • screen recording

      Screen Recording

    • SMS/IM recording

      SMS/IM Recording

    • pbx recording

      PBX Recording

    • agent personal panel

      Agent Control Panel

    • keyword detecting

      Keyword Detection

    • live-monitoring

      Live (or not) Monitoring

    • Reports & Call Log

      Reports & Call Log

    100% Integration With:

    Why CIS?

    • MiFID II & PCI-DSS compliant recording
    • Online and/or offline video and/or call monitoring.
    • Voice Analytics- Listening to voice interactions in order to reveal people’s core characteristics and leveraging the power of voice- linking speech patterns with personal tendencies to forecast individual behavior (BI).
    • Call, Screen, Mobile, and SMS\IM Recording – With the CQ system- A simple, easy-to-use and advanced recording system, a manager can listen to customer communication at any given moment, stop, record, share and all according to pre-authorized permissions and licenses. You can also search by keyword, customer name, and if you use the Voice Analytics option – you can also find calls by segments of the call.
    • PBX, SIPREC & SIPTRUNK- CQ – The world’s most advanced business recording system, can record any type of PBX, specially adjusted to SIPREC and SIPTRUNK, and any type of data traffic/communication, including BRI, Digital, PRI, Analog.
    • Agent Personal Panel – A smart tool for custom management of a representative through agents desktop, via CIS provided application. The representative will be able to stop recordings, listen, add relevant information to the conversation at any stage and more, with a click.
    • Personalized program – Partial recording, full and automatic or on demand – choose the path which suits you – automatic and complete recording of all incoming and outgoing calls, on-demand recording or limited recording up to a certain number of extensions/lines and a certain number of licenses.

    MiFID CIS Crystal Quality Call Recording for business
    PCI DDS Compliant CIS Crystal Quality