CIS Call Recording Solution For Huawei

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CIS Call Recording Solution For Huawei

Advanced Call Recording & Monitoring Solution for Huawei

Improve Your Business Capabilities

huawei call center solution recording

CQ Solution Architecture – Passive Mode

Scenario 1: Interactions between extensions need to be recorded

  • All extensions must be registered in SBC.
  • Mirror all the data packets transited on SBC with a SPAN enabled switch, and deliver to CQ recoding server.
  • By decoding RTP streaming and extracting D-ch raw information from the packets, and adding into CQ database.
  • In case of hybrid or a transitional environment, for instance, part of analog extensions connecting to Huawei U1960 via Huawei IAD.
Scenario_1_Interactions_between_extensions_need_to_be_recorded_huawei_CIS_Crystal

Scenario 2: No Need To Record Internal Telephony Conversations

  • SBC would not be necessary for that scenario.
  • Mirror all the data packets transited on SBC with a SPAN enabled switch, and deliver to CQ recoding server.
  • By decoding RTP streaming and extracting D-ch raw information from the packets, and adding into CQ database.
  • In case of hybrid or a transitional environment, for instance, part of analog extensions connecting to Huawei U1960 via Huawei IAD.
scenario_2 huawei recording call center business

CQ Solution Architecture – Active Mode

scenario_3_active_mode

Huawei Active Recording Mode (Silent monitoring recording)

  • As a unique recording solution dedicated to Huawei Platform, CQ will be simulated as a group of virtual SIP extensions and registered on Huawei U1960 or U1981 via the SIP trunk.
  • All of the agent extensions which need to be recorded will be configured as “Automated” or “Record on Demand”.
  • Once a telephone conversation is started, the recording will be triggered.
  • Or, user press function key (start/stop recording) on desk phone or softphone during telephony conversation, then recording will be started or stopped manually.
The system can record and manage

Voice, Screen, Mobile calls and text in an All-In-One system

Top 5 reasons to use Crystal Quality for call centers who are using Huawei:

1. Crystal Quality – CQ is a recording software developed by CIS which provides an advanced, reliable, and user-friendly interface.
2. Costs – CQ is offered in several convenient pricing plans – enabling choosing the most suitable for your business needs. CIS can then provide the most benefits and at a minimum cost.
3. All In One Solution – CIS provides a variety of recording systems for enterprises and SMB, including call recording, screen recording, and mobile recording. CQ can also integrate with CRM and more.
4. Full Backup – CQ includes a free full backup in up to 3 locations. The backup is flexible and can be scheduled.
5. Compliance – CIS provides regulate solution compliance with PCI-DSS and covers MiFid recording as needed.

CIS Crystal Quality advantages recording CQ Speakerbus IP SIP extensions

Our Joint Solution

CIS is a Huawei partner and has various integration solutions with all of Huawei’s communication protocols.

If you’d like to hear more, we welcome you to contact us here.