Full Integration with Genesys Platform

CIS Call Recording Solution For Genesys:

CIS is a proud member of the “Genesys Partner Network” program. In accordance with the program, CIS leads a full interoperable integration with all Genesys’s platforms to provide the optimal world-class services to all of its customers worldwide.

CIS provides with advanced call and screen recording, mobile and voice analytics solutions, and many more. The system fully integrates with all Genesys’s platforms, with a simple, reliable and advanced interface.

Genesys Partner CIS recording

Genesys Active & Passive Recording Principle:

Crystal Quality, call recording systems, integrates with all Genesys platforms. Mainly, it works in two modes:

  1. Passive Mode:

Passive recording and optional connection to CTI  T-server.

  1. Active Mode:

Active recording without the need of port mirroring – as described our downloadable document.

genesys record system company CIS call recording
The system can record and manage

Voice, Screen, Mobile calls and text in an All-In-One system

VoIP Termination Active Recording

(Through Genesys SIP Server and MCP)

genesys system cis call recording software

How Does CIS Interface with Genesys Platform?

  1. CQ will be simulated as a group of virtual SIP extensions and registered on Genesys SIP Server and MCP via the SIP trunk.
  2. CQ Proxy interacts with a Genesys CTI server(T-Server), which in turn interacts with Genesys. CQ Proxy uses the Call Control Services, specifically the TLib of Genesys T-Server to receive event reports and call information concerning particular stations, agents, and agent hunt/skill groups, and can use those event reports as recording triggers.
  3. All of agent extensions which need to be recorded will be configured as “Automated” or “Record on Demand”
  4. Recording is triggered once a telephone conversation starts.
  5. The CQ Recording Server contains two network interfaces, one is used for communicating with the Genesys SIP Server and the other is for receiving RTP traffic from the Genesys MCP.
  6. For full time and scheduled recording, CQ records a call by dynamically programming a SIP Device and Media Control API station to service observe the station to be recorded. In both cases, since the IP address of the SIP Device and Media Control API station is that of the CQ server, the audio portion of the call is directed to the CQ server and can thus be recorded.

Top 5 reasons to use Crystal Quality Recording for Call Centers using Genesys:

1. CIS Crystal Quality – CQ is a recording software developed by CIS which provides an advanced, reliable, and user-friendly interface for Genesys.
2. Costs – CQ is offered in several convenient pricing plans enabling choosing suitable for your business needs which will provide the most benefits – and at a minimum cost.
3. All In One Solution – CIS provides different types of recording systems for enterprises and SMB, including call recording, screen recording, and mobile recording. CQ can also integrate with CRM and more.
4. Full Backup – CQ includes a free full backup in up to 3 locations. The backup is flexible and can be scheduled.
5. Compliance – CIS provides regulate solution compliance with PCI-DSS and covers MiFid recording as needed for business. 

CIS Call Recording Railway Call Recording

Our Joint Solution:

CIS Crystal Call Recording Solutions is a Genesys partner and has various integration solutions with all of Genesys communication platform.

If you’d like to learn more regarding screen, mobile, analog recording solutions for
contact, call centers, contact us via our by clicking our contact form here.