Live Monitoring:
Listen to live calls with just one click.
Crystal Quality® is one of the most innovative, up-to-date call and screen data interaction recording solutions available on the market.
Crystal Quality® offers the most comprehensive recording and monitoring solution to fit all types of environments and customer needs. From TDM to VoIP, from smaller contact center operations to large, multi-site, multi-branch, high-end environments, from total recording to business-oriented selective and controlled recording, PCI-DSS compliant and tools for improving business.
With the Crystal Quality powerful call search engine, you can quickly and easily search, locate and share recordings.
Date, time, CID, DID, direction, duration, Agent and more.
Live Monitoring:
Listen to live calls with just one click.
The Crystal Quality® advanced archiving feature ensures data security and integrity by providing a strong and flexible archiving strategy spanning multiple storage media devices such as NAS, SAN and FTP servers.
The Crystal Quality® User Management feature enables you to manage all users at your contact center or organization based on the concepts of role and group. Crystal Quality security is designed to assure that your system functions are only accessible according to the permission granted by the system administrator.
Addressing the basic building blocks of the organization or call center. Each user may be granted access to replay recordings, evaluate calls, etc.
while belonging to different groups.
Each user/agent belongs to a different group according to his job and skills. Regardless of the complexity of your organizational structure, you can manage it by organizing multiple groups.
This is a set of privileges or access rights to the system. A profile will be assigned to each user. Each time the privileges in a profile are updated, the change will be dynamically filtered throughout your user database.
Crystal Quality® is designed to fully meet the strict security requirements dictated by the PCI-DSS compliance regulations.