Crystal Quality® is one of the most innovative, up-to-date call and screen data interaction recording solutions available on the market.
Crystal Quality® offers the most comprehensive recording and monitoring solution to fit all types of environments and customer needs. From TDM to VoIP, from smaller contact center operations to large, multi-site, multi-branch, high-end environments, from total recording to business oriented selective recording, you can easily deploy and configure your Crystal Quality® recorder to meet your exact business needs.
In addition, the Crystal Quality powerful call center quality monitoring and management solution enables you to give scores, evaluate and report agent behavior and performance in order to maximize the efficiency of your call center employees.
With the optional Crystal Quality agent application, the system can collect additional business information directly to the employee desktop application screen. The application offers control of recordings (PCI-DSS compliant pause and resume recording) and allows customer service representatives to collect and categorize business data.