Crystal Quality® (Avdor CIS) is one of the most innovative, advanced call, screen data interaction & call recording solutions available on the market – including mobile & predictive speech analytics.
Crystal Quality® offers the most comprehensive recording and monitoring solution which fits all types of business environments and their agents & clients.
From TDM to VoIP, smaller contact center operations to large, multi-site, multi-branch, high-end environments, total recording to business-oriented selective recording, Crystal Quality® recorder easy deployment and configuration – for your business needs.
In addition, Avdor CIS Crystal Quality® powerful call center quality monitoring and management solution enable scoring, evaluating, report agent behavior and performance – maximizing the efficiency of your call center employees.
With the optional Crystal Quality® agent application, the system collects additional business information directly to the employee desktop application screen. The application is PCI-DSS compliant and offers recording control.