Crystal Quality Introduction

Innovative, Affordable, Call & Screen Recording
Interactive Quality Management Solution 

Call Recording by Avdor CIS

Crystal Quality® (Avdor CIS) is one of the most innovative, advanced call, screen data interaction & call recording solutions available on the market – including mobile & predictive speech analytics.

Crystal Quality® offers the most comprehensive recording and monitoring solution which fits all types of business environments and their agents & clients.
From TDM to VoIP, smaller contact center operations to large, multi-site, multi-branch, high-end environments, total recording to business-oriented selective recording, Crystal Quality® recorder easy deployment and configuration – for your business needs.

In addition, Avdor CIS Crystal Quality® powerful call center quality monitoring and management solution enable scoring, evaluating, report agent behavior and performance – maximizing the efficiency of your call center employees.

With the optional Crystal Quality® agent application, the system collects additional business information directly to the employee desktop application screen. The application is PCI-DSS compliant and offers recording control.

Crystal Quality Software Recording

Why choose Crystal Quality® Software Call Recording Solutions?

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  • Cutting edge, feature-rich recording software package
  • Easy to deploy, easy to use and easy to maintain
  • Supporting most vendors
  • Cisco Certified compliant, Genesys and Avaya partners
  • SIPREC enabled
  • Proven success – Over 500 world-wide installations
  • Affordable – No hidden costs, Dynamic license
  • Authorization (DLA)
  • Flexibility – Third party recording software migration capabilities
  • Next generation business continuity – High availability and lightning-speed disaster recovery
  • Unified recording platform