To ensure compliance with increased strict regulations, customer service quality, employee productivity, sales verification and business intelligence, Call Recording Systems are crucial to organizations worldwide. It has the same meaning to SOHO, SMB, Enterprise and Home Working Agents.
Crystal Gears™ is the most progressive, groundbreaking desktop call recorder available today in the market. With the integration of a number of cutting edge technologies, Crystal Gears™ empowers you to capture both IP and TDM communications with the same or even better degree of reliability offered by traditional server based recording system.
Crystal Gears® (CG in short) is a unique next generation desktop digital call recording system like no other before. Widely compatible with most popular telephony communication platforms, CG is the first Desktop recorder around the world that capable of recording any type of telephone set, Analog, Digital or VoIP.
CIS CG supports all telephone sets: Analog, digital and VoIP. Simply by installing our CG software application on computer and connect the interface modules (CG TDM Box for Analog & Digital phones or CG VoIP Box for IP phones) to phone base. For call recording of IP soft phones and some VoIP hard phones supporting “Span to PC” feature like Cisco and Yealink SIP phones – there is no need for any interface model.