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To ensure compliance with increased strict regulations, customer service quality, employee productivity,
sales Verification and business intelligence, Call recording system have become more and more popular and
crucial to organizations worldwide. It has the same meaning to SOHO, SMB, Enterprise and Home Agents.
Crystal Gears™ is the most progressive, groundbreaking desktop call recorder available today in the market. With the integration of a number of cutting edge technologies, Crystal Gears™ empowers you to capture both IP and TDM communications with the same or even better degree of reliability offered by traditional server based recording system.
Crystal Gears® (CG in short) is a unique next generation desktop digital call recording system like no other before. By widely compatible with most popular telephony communication platforms, CG is the first Desktop recorder around the world that capable of recording any type of telephone set, Analog, Digital or VoIP.
CG supports all telephone set’s, analog, digital and VoIP, all you need is to install the CG software application on Your computer and connect the interface modules (CG TDM Box for Analog & Digital phones or CG VoIP Box for IP phones) to the phone base. For the recording of IP soft phones and some VoIP hard phone that support “Span to PC” feature like Cisco and Yealink SIP phones there is no need for any interface model.
Lowest Total Cost Ownership
Crystal Gears is fully portable recording solution, without any expensive voice card, simply install CG software and CG Interface Box, all telephony interactions together with a plenty of call information will be captured without any interruption.
Easy Transition from Traditional Circuit-Switched telephony (TDM) environment to VoIP
If you use CG application to record your Analog or Digital phone set and you replace your phone set to VoIP type there is no need to buy new CG, just replace the interface module from CG TDM Box to CG VoIP Box.
With packet sniffing and signaling analysis technologies, Crystal Gears™ supports a variety of IP phones and IP PBX, like SIP, Cisco, Avaya, Alcatel, Tadiran, Nortel, Panasonic, NEC, LG, Siemens, Shoretel, Aastra, RTP etc.…
CG support recording of almost all VoIP telephones, all you need is to install the CG software application on your computer and connect the interface module (CG VoIP Box). Or even without any interface model for the recording of IP soft phones and some VoIP hard phone like Cisco and Yealink SIP phones that support the “Span to PC” feature.
VoIP Recording Scenario 1:
Record VoIP hand phones with CG VoIP Box, Full call Recording information will be captured(voice and data)
VoIP Recording Scenario 2:
When Using Softphone or Hard Phones that support “Span to PC” feature there is no need for CG VoIP Box (only software license), full call information will be capture (voice and data)
CG VoIP box
As a unique network device designed by CIS, CG VoIP Box acts as a convergence point of a Network allowing the transfer of data packet copies.
The CG VoIP Box duplicate the data packets received via one Port and makes it available to all ports, therefore allowing data sharing between all devices connected to this box.
By widely interoperability to the most popular IP platform, CG decodes all kinds of VoIP protocol and extracts phone on/off hook events, which translated into call recording start/stop trigger message, as well as call information like Caller/Called ID, Call direction, Call Parking, Call Hold for future search. CG VoIP Box support recording of Poe and non-Poe phones
System Architecture in different Scenarios:
Analog Phone Recording Scenario:
Tap Recording without any interruption, full call recording information will be captured (voice and data)
Digital Phone Recording Scenario:
CG supports handset connection approach to digital phone recording scenario. Without change any hardware or purchase software license, CG can be smoothly immigrated to digital telephony environment.
Record all phone conversations by tapping on Handset, no call information.
CG TDM box
CG TDM Box is an interface adapter widely support both Analog (full CLID) and digital phone sets (recording from the Handset, voice activated recording)
To be a total voice recording solution, CG has both voltage and energy detection capabilities. Featuring programmable voltage thresholds and loop reversal detection, the CG is easily configure to accommodate variations across analog networks.
Full Call Information Support (for analog phone)
With built-in Caller ID/FSK detector of CG TDM Box, all call information including Caller/Called ID will be captured
Crystal CM enable you to connect up to 10 desktop reordering systems (CG’s) to a centralize management server.
Each CG have the option to send a copy of his call recordings (voice + call information) to a predefined.
Crystal CM server located inside the company LAN.
With Crystal CM you can search and play all CG stations from a single location.