To ensure compliance with increased strict regulations, customer service quality, employee productivity,
sales Verification and business intelligence, Call recording system have become more and more popular and
crucial to organizations worldwide. It has the same meaning to SOHO, SMB, Enterprise and Home Agents.
Crystal Gears™ is the most progressive, groundbreaking desktop call recorder available today in the market. With the integration of a number of cutting edge technologies, Crystal Gears™ empowers you to capture both IP and TDM communications with the same or even better degree of reliability offered by traditional server based recording system.
Crystal Gears® (CG in short) is a unique next generation desktop digital call recording system like no other before. By widely compatible with most popular telephony communication platforms, CG is the first Desktop recorder around the world that capable of recording any type of telephone set, Analog, Digital or VoIP.
CG supports all telephone set’s, analog, digital and VoIP, all you need is to install the CG software application on Your computer and connect the interface modules (CG TDM Box for Analog & Digital phones or CG VoIP Box for IP phones) to the phone base. For the recording of IP soft phones and some VoIP hard phone that support “Span to PC” feature like Cisco and Yealink SIP phones there is no need for any interface model.