Crystal Quality Call recording and monitoring solution provides proven integration with Cisco Unified Communications Manager platform and supports both advanced Active call recording and Passive span call recording configurations to perfectly suit a wide range of enterprises using Cisco communication platform.
Our solutions are flexible according to your business scenarios and requirements.
Cisco Call Recording Solution
Avdor CIS is a Cisco Solution Partner:
Full Integration with Cisco Unified Communications
Cisco is one of the most popular and advanced providers of information technology since 1984.
Cisco established the “Cisco Solution Partner” program in order for call and screen recording companies to adjust themselves to be compatible with Cisco’s systems.
CIS Crystal Quality Solutions is a member of the “Cisco Solution Partner Program”, leads 100% interoperable integration and cooperates with many of Cisco’s channel partner to provide the best solution for our customers.
CIS establishes, manages, advanced call screen recording solutions and quality management for call centers & contact centers.
The solution fully integrates with all Cisco’s platforms, such as Cisco CUCM, UCCX, & UCCE.
CIS Solution Overview
Passive Recording Mode:
Supports any version of Cisco IP phones.
Required a configuration of port mirroring (SPAN) on the network switch.
The switch mirroring to Crystal Quality call recording system the signaling (Skinny or SIP UDP or SIP TCP) and the voice (RTP) packets.
Crystal Quality recording system decodes incoming data packets to provide original conversations and information like CID, extension number.
Generally used in SMB and small Call / Contact centers environments, simple network configuration, no need of CTI information, uses on/off-hook events to start and stop recording. Can be static IP or DHCP environment, Extension Number, MAC Address, IP address – only one is required in order to map the VoIP data stream to physical agent stations or extensions.
Free seating is supported on passive mode.
Active Recording Mode (Built-In-Bridge + TAPI):
In active mode, CUCM (Cisco Unified Call Manager) establishes SIP Trunk with Crystal Quality recording system and triggers Cisco IP phone to duplicate and forward VoIP packets (RTP) directly to the Crystal Quality Recorder, relying on Cisco phones forwarding capabilities (BIB, Built-in-bridge). Crystal Quality recording system uses JTAPI\TAPI link to CUCM to receive call information like extension number.
Active Recording mode in Cisco environment resolves many limitations cited in using passive recording approach and is the best solution for large sites or customers whom have multiple branches to record.
Avdor CIS Call Recording Cisco CQ now supports recording of Encrypted calls via BIB!
Active Recording Mode - SIP Fork
This approach offers some benefits where the IP phones are off-site or in remote locations, or in situations where the network solution would be overly complicated.
In addition, it simplifies recording only external calls.
Stream received from the Cisco ISR that acts as the gate to PSTN, however only when using SIPT or SIP connection to the provider.
The system can record and manage
Voice, Screen, Mobile Calls and Text in an All-In-One System
Cisco Jabber Call Recording Solution
CIS Crystal Quality Call recording and monitoring solution has a proven integration recording Cisco Jabber and Jabber mobile.
Note: In order to record Cisco Jabber mobile CM and Expressway – it must be updated to one of the latest releases.
UCCE Integration
Crystal Quality Call recording and monitoring solution uses the socket connect to the PG server.
Call information is collected from PG server such as: Extension, connectionID, AgentID, callerID, calledID, call direction, and route call key id, route call key day and more.
CIS recording systems are officially certified by Cisco as supporting all it’s unified communication system.
If you’d like to read CIS Call Recording Certification, download or share, visit CIS Cisco resources page to review.
Our Joint Solution
Avdor CIS is a Cisco partner and has various integration solutions with all of Cisco communication protocols.
Consult today with our Authorized team for your CISCO Solution Partner call recording,
CIS Solutions include: Screen & Voice, Mobile & SMS recording & Voice Predictive Analytics.