Our Innovative, cost effective call & screen recording system with a Quality Management Suite
Cellular call recording solution allows an organization to record all business calls, without recording private calls. Sales reps, field service staff, distribution departments, finance, medical personnel, legal teams, etc.
100% Integration With:
Crystal Quality® is a unified, web-based multimedia recording solution for both TDM, analog & VoIP environments.
Identify service gaps, enhance customer experience by capturing, evaluating and analyzing customer interactions.
Avdor CIS Recording System for office PBX phones such as Cisco, Avaya, Mitel, Huawei, Genesys, AudioCodes and more.
Record screen, pure cellular calls with SMS, monitoring and verifications in real time.
The systems hardware allows call centers to record & digitally store all calls or part of them to allow playback.
Manage recordings, store and play the files easily. A tailor-made system with open architecture.
Business Mobile Recording Regulations: Cellular laws worldwide
- Europe: MiFID II EU Regulation enforces call recording including mobile in the financial industry.
- UK: Financial Services Agency (FSA) world-leading regulations, enforcing call recording, including mobile.
- USA: Dodd-Frank Wall Street Reform with direct impact on contacting centers and trading rooms.
Record business calls via PBX for sales training and performance optimization, regulatory compliance, resolution and prevention of business disputes, to improve QA and optimize operations, billing, and for analytics.
Capture cellular communications and integrate them into enterprise AI, recording, and CRM systems. The solution enables the recording of cellular calls, anywhere, incoming and outgoing, even when roaming.
Predictive Speech AI Analytics: Innovative voice call analysis in real-time!
The CQ platform produces maximum RT audio quality, which can be matched to the
audio contained in the sampled phone call, if the telephony supports. It can be stereo,
agent at one side, customer at the other. Helps in identification and prediction of high risk
customers, HR, Banks, Finance, Emergency Services & more.
Word Spotting: Crystal Quality® Transcription
This solution knows how to import audio files and turn them into text files.
Keyword Spotting (KWS) identifies the occurrences of keywords
and / or key-phrases in audio recordings. Audio and text files are synchronized.
Agent Screen Monitoring: Crystal Quality® Screen Cap
Real-time live monitoring allows capturing agent screen activities, for various business purposes, such as service performance assurance, coaching, etc. – even in real time. Synchronized with audio recording, supports multi-monitor workstations.
Preforming simultaneous call and screen recording for optimal contact center is a requirement for your enterprise and customers. Screen and voice recordings are synced although each recording can be played individually.
- Online and / or offline Video and/or call monitoring for enterprises, business, remote & work-at-home.
- MiFID II & PCI-DSS compliant recording, financial.
- Voice Analytics: Listening to voice interactions in order to reveal people’s core characteristics and leveraging the power of voice.
- PBX, SIPREC & SIPTRUNK– CQ: Record any type of PBX, specially adjusted to SIPREC and SIPTRUNK.
- Agent Personal Panel: Smart tool to stop recordings, listen, add relevant information to the conversation at any stage and more.
- Personalized Program: Partial recording, full and automatic, or on demand.