100% Integration With:
Crystal Quality® is a unified, web-based multimedia recording solution for both TDM, analog & VoIP environments.
Identify service gaps, enhance customer experience by capturing, evaluating and analyzing customer interactions.
CIS Recording System are for office PBX phones such as Cisco, Avaya, Mitel, Huawei, Genesys and more.
Record screen, pure cellular calls with SMS, monitoring and verifications in real time.
The systems hardware allows call centers to record & digitally store all calls or part of them to allow playback.
Manage recordings, store and play the files easily. A tailor-made system with open architecture.
Mobile Recording Regulation: Cellular laws worldwide
- Europe: MiFID II EU Regulation enforces call recording including mobile in the financial industry.
- UK: Financial Services Agency (FSA) world-leading regulations, enforcing call recording, including mobile.
- USA: Dodd-Frank Wall Street Reform with direct impact on contacting centers and trading rooms.
Predictive Speech Analytics: Innovative voice call analysis in real time
The CQ platform produces maximum RT audio quality, that can be matched to the
audio contained in the sampled phone call, if the telephony supports, it can be stereo,
agent at one side, customer at the other. Helps in identification and prediction of high risk
Word Spotting: Crystal Quality® Transcription
Keyword Spotting (KWS) identifies the occurrences of keywords
and/or key-phrases in audio recordings.
Agent Screen Monitoring: Crystal Quality® Screen Cap
Real-time live monitoring gives you the ability to capture agent screen activities, for various business purposes, such as service performance assurance, coaching, etc.
Preforming simultaneous call and screen recording for optimal contact center is a requirement for your enterprise and customers. Screen and voice recordings are synced although each recording can be played independently.
- Online and / or Offline Video and/or call monitoring for enterprises, business, remote & work-at-home.
- MiFID II & PCI-DSS compliant recording, financial.
- Voice Analytics: Listening to voice interactions in order to reveal people’s core characteristics and leveraging the power of voice.
- Call, Screen, Mobile, and SMS & IM Recording CQ system: Stop, record, share and all according to pre-authorized permissions and licenses.
- PBX, SIPREC & SIPTRUNK– CQ: Record any type of PBX, specially adjusted to SIPREC and SIPTRUNK.
- Agent Personal Panel: Smart tool to stop recordings, listen, add relevant information to the conversation at any stage and more.
- Personalized Program: Partial recording, full and automatic, or on demand.