Avdor CIS Call Recording Solution: Screen, Voice, Mobile & AI

Our Innovative, cost effective call & screen recording system with a Quality Management Suite

Call & Screen Recording

_____________

Our unified, web-based multimedia recording solution for both TDM & VoIP environments. Tailored for call centers, municipalities, utility & financial institutions & more.

Mobile Recording

_____________

Cellular call recording solution allows an organization to record all business calls, without recording private calls. Sales reps, field service staff, distribution departments, finance, medical personnel, legal teams, etc.

Voice Analytics

_____________

Speech based predictive AI analytics solutions for enterprises, healthcare, financial firms and HR markets.
Avdor CIS recording system integrated with AI Analytics Voice recognition of real-time representative status.

Quality Management Suite

_____________

An advanced call / contact center quality monitoring solution developed in-house by CIS Team. Agent scoreboards, dashboard-style reports.

100% Integration With:

Crystal Quality® is a unified, web-based multimedia recording solution for both TDM, analog & VoIP environments.
Identify service gaps, enhance customer experience by capturing, evaluating and analyzing customer interactions.
Avdor CIS Recording System for office PBX phones such as Cisco, Avaya, Mitel, Huawei, Genesys, AudioCodes and more.
Record screen, pure cellular calls with SMS, monitoring and verifications in real time.

The systems hardware allows call centers to record & digitally store all calls or part of them to allow playback.
Manage recordings, store and play the files easily. A tailor-made system with open architecture.
Expertise with Reputation in Recording Service Centers Based on SIPREC.
Mifidii FSA USSEC CIS call recording

Business Mobile Recording Regulations: Cellular laws worldwide

  • Europe: MiFID II EU Regulation enforces call recording including mobile in the financial industry.
  • UK: Financial Services Agency (FSA) world-leading regulations, enforcing call recording, including mobile.
  • USA: Dodd-Frank Wall Street Reform with direct impact on contacting centers and trading rooms.

Record business calls via PBX for sales training and performance optimization, regulatory compliance, resolution and prevention of business disputes, to improve QA and optimize operations, billing, and for analytics.
Capture cellular communications and integrate them into enterprise AI, recording, and CRM systems. The solution enables the recording of cellular calls, anywhere, incoming and outgoing, even when roaming.

Predictive Speech AI Analytics: Innovative voice call analysis in real-time!

The CQ platform produces maximum RT audio quality, which can be matched to the

audio contained in the sampled phone call, if the telephony supports. It can be stereo,

agent at one side, customer at the other. Helps in identification and prediction of high risk
customers, HR, Banks, Finance, Emergency Services & more.

Predictive Speech Analytics CIS Call Recording Enterprise
Individuazione parole chiave: Crystal Quality® Transcription

Word Spotting: Crystal Quality® Transcription 

This solution knows how to import audio files and turn them into text files.

Keyword Spotting (KWS) identifies the occurrences of keywords

and / or key-phrases in audio recordings. Audio and text files are synchronized.

Agent Screen Monitoring: Crystal Quality® Screen Cap 

Real-time live monitoring allows capturing agent screen activities, for various business purposes, such as service performance assurance, coaching, etc. – even in real time. Synchronized with audio recording, supports multi-monitor workstations.
Preforming simultaneous call and screen recording for optimal contact center is a requirement for your enterprise and customers. Screen and voice recordings are synced although each recording can be played individually.

Screen-recording-cis-monitor-call-recording

Record, Store, Search, Analyze, Archive, Customer Communication

Avdor CIS Solution for Recoding Calls, Screens, Mobile SMS / IM: Stop, record, share and all according to pre-authorized permissions and licenses.
  • Online and / or offline Video and/or call monitoring for enterprises, business, remote & work-at-home.
  • MiFID II & PCI-DSS compliant recording, financial.
  • Voice Analytics: Listening to voice interactions in order to reveal people’s core characteristics and leveraging the power of voice.
  • PBX, SIPREC & SIPTRUNKCQ: Record any type of PBX, specially adjusted to SIPREC and SIPTRUNK.
  • Agent Personal Panel: Smart tool to stop recordings, listen, add relevant information to the conversation at any stage and more.
  • Personalized Program: Partial recording, full and automatic, or on demand.

    Contact Us NOW:

    Subject

    First Name

    Company Name

    Country

    Email

    Tel


    Call Recording Solution: Screen, Voice, Mobile & AI in USA

    Avdor CIS Global Network

    Italy | USA | Canada | China | France | India | Hebrew | Thailand | Serbia | Turkey | Romania | Czech Republic | Brazil | Peru | Mexico | Australia | Singapore