Avdor CIS Call Recording Solution: Screen, Voice, Mobile & AI

Our Innovative, cost effective call & screen recording system with a Quality Management Suite

Call & Screen Recording


Our unified, web-based multimedia recording solution for both TDM & VoIP environments. Tailored for call centers, municipalities, utility & financial institutions & more.

Mobile Recording


Cellular call recording solution allows an organization to record all business calls, without recording private calls. Sales reps, field service staff, distribution departments, finance, medical personnel, legal teams, etc.

Voice Analytics


Speech based predictive AI analytics solutions for enterprises, healthcare, financial firms and HR markets.
Avdor CIS recording system integrated with AI Analytics Voice recognition of real-time representative status.

Quality Management Suite


An advanced call / contact center quality monitoring solution developed in-house by CIS Team. Agent scoreboards, dashboard-style reports.

100% Integration With:

Crystal Quality® is a unified, web-based multimedia recording solution for both TDM, analog & VoIP environments.
Identify service gaps, enhance customer experience by capturing, evaluating and analyzing customer interactions.
Avdor CIS Recording System for office PBX phones such as Cisco, Avaya, Mitel, Huawei, Genesys, AudioCodes SBC and more.
Record screen, pure cellular calls with SMS, monitoring and verifications in real time.

The systems hardware allows call centers to record & digitally store all calls or part of them to allow playback.
Manage recordings, store and play the files easily. A tailor-made system with open architecture.
Expertise with Reputation in Recording Service Centers Based on SIPREC.
Mifidii FSA USSEC CIS call recording

Business Mobile Recording Regulations: Cellular laws worldwide

  • Europe: MiFID II EU Regulation enforces call recording including mobile in the financial industry.
  • UK: Financial Services Agency (FSA) world-leading regulations, enforcing call recording, including mobile.
  • USA: Dodd-Frank Wall Street Reform with direct impact on contacting centers and trading rooms.

Record business calls via PBX for sales training and performance optimization, regulatory GDPR compliance, resolution and prevention of business disputes, to improve QA and optimize operations, billing, and analytics.
Capture cellular communications and integrate them into enterprise AI, recording, and CRM systems. Our solution enables the recording of cellular calls, anywhere, incoming and outgoing, even when roaming.

Predictive Speech AI Analytics: Innovative voice call analysis in real-time!

The CQ platform produces maximum RT audio quality, which can be matched to the

audio contained in the sampled phone call, if the telephony supports. It can be stereo,

agent at one side, customer at the other. Helps in identification and prediction of high risk
customers, HR, Banks, Finance, Emergency Services, Social Services, Wellness & more.

Predictive Speech Analytics CIS Call Recording Enterprise
Individuazione parole chiave: Crystal Quality® Transcription

Word Spotting: Crystal Quality® Transcription 

This solution knows how to import audio files and turn them into text files.

Keyword Spotting (KWS) identifies the occurrences of keywords

and / or key-phrases (query) in audio recordings. Audio and text files are synchronized.

Agent Screen Monitoring: Crystal Quality® Screen Cap 

Real-time live monitoring allows capturing agent screen activities, for various business purposes, such as service performance assurance, coaching, etc. Even in real time. Synchronized with audio / voice recording, supports multi-monitor workstations.
Preforming simultaneous call and screen recording for optimal contact center is a requirement for your enterprise and customers. Screen and voice recordings are synced although each recording can be played individually.


Record, Store, Search, Analyze, Archive, Customer Communication

Avdor CIS Solution for Recoding Calls, Screens, Mobile SMS / IM: Stop, record, share and all according to pre-authorized permissions and licenses.

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    Call Recording Solution: Screen, Voice, Mobile & AI in USA

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