Call Recording Solution for Avaya

Integration with Avaya Aura Unified Communications

CIS Is A Member Of The Avaya DevConnect Program

Capturing all your Avaya Communications

Monitor, record and store enterprise collaboration, communication, compliance, quality assurance and reporting requirements.

CIS is a registered developer in the Avaya DevConnect Partner Program and operates in accordance with the program guidelines in order to create full integration with Avaya’s platforms.

Here at CIS advanced Call Recording & Monitoring Solution for Avaya, active and passive recording solution for enterprise multiple or single locations.

avaya devconnect partner cis crystal quality

Increase Your Business Efficiency

Advanced Call Recording & Monitoring Solutions for Avaya

Solution by Recording Mode:

  • Passive Tap Recording.
  • Avaya DMCC active recording – SSC single step conference.

Solution by Interconnected Interface:

  • ROD – Recording on Demand controlled with phone button.
  • Tsapi connection – Provides extra call information and IVR information.
  • SMS – Records passive recording, without a phone IP address.
huawei record calls solution CIS Recording
recording avaya systems CIS Crystal Quality

The Passive Tap Avaya Recording Solution

 

On Avaya VoIP environment, CIS Crystal Quality CQ Recorder passively monitors RTP packet through port mirroring on the telephony network side (voice gateway, or directly on phones).

CIS Crystal Quality Recording system analyzes all RTP & signaling packets (H323 & SIP) and records all the calls and information.

Call information can retrieve from the network packets (d-channel) or from CTI (TSAPI).

Passive Tap Recording (Architecture)

avaya_passive_mode CIS communication manager
  1. Trunk Side Recording – Captures all outbound / inbound calls and data events by tapping the voice gateway. Call identification relying on Avaya AES for matching extension and Trunk ID (Calling party) please Keep in mind with a trunk side solution internal calls will not be recorded.
  2. Station Side Recording – All outbound, inbound call, internal calls will be recorded.
  3. CTI TSAPI Connection – Receives additional telephony data attributes including UCID, VDN, DNIS, ANI, agent name, and IVR information.

Active Call Recording Solution (DMCC)

Crystal Quality active recording solution for multiple \ single location environment gives you the ability to record actively without the need of port mirroring or any other network setting or special equipment.

TSAPI interface connection to monitor skill groups and agent stations.

DMCC\AES interfaces to capture media associated with the monitored agents for call recording.

 

Requirements for DMCC Active Recording:

  • Application Enablement Services (AES)
  • DMCC license per recorded channel
  • TSAPI-Basic Licenses per recorded channel
avaya active recording system CIS Call Recording
The system can record and manage

Voice, Screen, Mobile calls and text in an All-In-One system

Optional Features

  • Recording on-demand Controlled with Phone Button
    Ability to control manually recording operation by pressing recording button on phone\soft phone (custom button).
    In order for the solution to work, licenses for DMCC active recording environment and TSAPI license for each extension which requires manually controlling the recording.
  • Avaya SMS Integration
    Provides ability recording Avaya passive recording without entering a phone IP address.
    Simply set up extensions number to record and extension starts recording.
  • Integration AES\CTI Integration
    Crystal Quality Recording System can integrate into Avaya by TSAPI connection (using TSAPI shared license) and provide agent ID, standard basic call information and extra call information taken from the attached data for example (information that pressed on IVR)
optional features avaya CIS Crystal Quality Call Recording

Our Joint Solution

CIS Crystal Quality Recording Solutions is a registered AvayaDev Connect Partner and has various integration solutions with all of Avaya’s communication protocols.

If you’d like to inquire regarding Avaya call recording, contact us by filling out Avaya call recording form here.