Agent Desktop Application

    Agent Desktop Application

    As an application running on the agent desktop, the unique Crystal Quality® agent
    application revolutionizes many aspects of the traditional recording system.

    • Agents or supervisors can initialize recordings on demand.
    • Agent can pause and resume recordings to block out sensitive data (such as credit card information).
    • Built-in XML based questionnaire survey template with up to 40 fields that can
    • be fully customized according to company business rules.
    • Auto-popup when a call comes in, with all of the relevant information included.
    • Add notes to call information.
    • All data is inserted into a central database.
    • With Crystal Quality APIs, the Crystal Quality agent application can be seamlessly integrated into any third party application.
    • Automatically add an agent ID from the Windows user login (enable free seating).
    • Live view of call status.
    • Standalone player for agent calls.
    DESKTOP RECORDING APPLICATION