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Agent Desktop Application
As an application running on the agent desktop, the unique Crystal Quality® agent
application revolutionizes many aspects of the traditional recording system.
- Agents or supervisors can initialize recordings on demand.
- Agent can pause and resume recordings to block out sensitive data (such as credit card information).
- Built-in XML based questionnaire survey template with up to 40 fields that can
- be fully customized according to company business rules.
- Auto-popup when a call comes in, with all of the relevant information included.
- Add notes to call information.
- All data is inserted into a central database.
- With Crystal Quality APIs, the Crystal Quality agent application can be seamlessly integrated into any third party application.
- Automatically add an agent ID from the Windows user login (enable free seating).
- Live view of call status.
- Standalone player for agent calls.
