The CIS Agent Desktop Application

Improve your performance

Agent Desktop Application

As an application running on the agent desktop, the unique Crystal Quality® agent application revolutionizes many aspects of the traditional recording system.
  • Agents or supervisors can initialize recordings on demand.
  • Agent can pause and resume recordings to block out sensitive data (such as credit card information).
  • Built-in XML based questionnaire survey template with up to 40 fields that can
  • be fully customized according to company business rules.
  • Auto-popup when a call comes in, with all of the relevant information included.
  • Add notes to call information.
  • All data is inserted into a central database.
  • With Crystal Quality APIs, the Crystal Quality agent application can be seamlessly integrated into any third party application.
  • Automatically add an agent ID from the Windows user login (enable free seating).
  • Live view of call status.
  • Standalone player for agent calls.