Agent Personal Panel

As an application running on the agent desktop, the unique Crystal Quality® agent application revolutionizes many aspects of the traditional recording system.

• Agents or supervisors can initialize recordings on-demand.
• The agent can pause and resume recordings to block out sensitive data (such as credit card information- PCI compliance).
• XML based Built call scripting template with up to 20 fields that can be customized according to company business rules.
• Auto-popup when a call comes in, with all of the relevant information included.
• Add notes to call information.
• All data is collected and saved into a central database.
• Using Crystal Quality APIs enables seamless integration of Crystal Quality agent application into any third-party application.
• Enabled free seating by using agent ID based on Windows user login.
• Live view of call status.
• Standalone player for agent calls.