Taking pride in our state of the art recording solutions – dedicated to call and contact centers. With extensive and major experience in the Telecom industry, our solution is suitable for the diverse telephony infrastructures.

CIS Crystal Quality® solution helps call centers identify service gaps and improve the customer’s experience. It captures, evaluates and analyzes customer interactions, thereby increasing customers’ loyalty in today’s competitive business environment.

CIS designs, develops and markets multimedia recording and monitoring systems and agent performance optimization solutions for the global communications market.

At CIS, we place product quality and technical service at the top of our agenda.

Established in 2011, AVDOR CIS is a subsidiary of Ergocom Ltd. (part of the Avdor Group), with 15 years of Telecom experience. AVDOR CIS is headquartered in Israel with a branch office in China, and a worldwide customer installed base.

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Our company’s culture

CIS Crystal Quality® provides more than a recording solution. Our core values: Acting as a family and every one of our partners become our extended family. Investing in our family-friend work-life balance, as knowing our main and important assets are our employees – happy employees lead to successful companies; happy employees lead to happy partners/customers. As a result, our turnover is minimal, aspire to zero.

We are proud with our service level and our informal approach. We are keen to listen to every request and we do our best to come up with innovative and creative solutions.

Our Global Network

USA | Canada | China | France | India | Israel | Thailand | Serbia | Turkey | Romania | Czech Republic – Joyce