We take pride in our state of the art recording solution dedicated for call centers. With an extensive and major experience in the Telecom industry our solution is suitable for the diverse telephony infrastructures.
Our solution helps call centers identify service gaps and improve the customer’s experience. It captures, evaluates and analyzes customer interactions, thereby increasing customers’ loyalty in today’s competitive business environment.
We design, develop and market multimedia recording and monitoring systems and agent performance ptimization solutions for the global communications market.
We place product quality and technical service at the top of our agenda.
Established in 2011, CIS is a subsidiary of Ergocom Ltd. (part of the Avdor Group), with 15 years of Telecom experience. CIS is headquartered in Israel with a branch office in China, and a worldwide customer installation base.