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Extend Your Recording System Value and Improve Agent Performance. Align your team with corporate objectives, deliver excellent customer service and earn costumer loyalty
About CIS - Call Recording System
CIS designs, develops and markets multimedia recording and monitoring systems and agent performance optimization Solutions for the global communications market.
CIS places product quality and technical service at the top of its agenda.
Established in 2011, CIS is a subsidiary of Ergocom LTD (part of the Avdor Group), with 15 years of Telecom experience. Headquarters in Israel with a branch office in China Worldwide customer installation base.
CIS's Objectives
- To keep our Call recording at the top of the technology.
- To become one of the best call recording system in the global market
- To stay agile and be responsive to the needs of our partners in their market.
- To provide the Best Value for your money
Why choose CQ software solutions?
- No end of life policy
- Cutting edge, feature-rich recording software package
- Easy to install and easy to use deploy and maintain
- Multi-level access privileges with unlimited users and policies groups.
- Unified recording platform
- Proven successful – 500 installations around the world
- Affordable – Very attractive price list and no hidden costs, with dynamiclicense authorization (DLA)
- Multiregional support network
- Flexibility – third party recording software migration capabilities
- Next generation business continuity - High availability and lightning-speed disaster recovery
- Support – Professional online technical support, remote training
- Flexible recording policy in/out/blacklist/whitelist/ etc.
- API to CRM system to attaché recordings to ticket
- API to add business information to recording
- Agent tool for ROD and add business information