ABOUT US

Who We Are

AVDOR CIS is a leader in developing our state of the art recording solutions, dedicated to call and contact centers. With extensive and major experience in the Telecom industry, our solution is suitable for the diverse telephony infrastructures.

With CIS Crystal Quality® Solutions, call centers can identify service gaps and improve their customer’s experience. It captures, evaluates and analyzes customer interactions, in increasing customers’ loyalty across global enterprises, SMEs.

We at Avdor CIS partner with you to understand your business, identify then design, develop a solution for your needs. CIS markets multimedia recording, monitoring systems and agent performance optimization solutions for the global communications market. We place product quality and technical service at the top of our agenda.

Established in 2011, AVDOR CIS is a subsidiary of ErgoCom ארגוקום (part of Avdor Group), with over 20 years of Telecom experience. AVDOR CIS is headquartered in Israel and a worldwide customer installed base.
Improve, expand your contact center solutions, call recording, QM, Auditing, AI Voice Predicative Analytics & Transcription systems. Optimize your customers and improve their opinion of your company.

Our Company’s Culture

Our core values

Avdor CIS provides more than a recording solution:
Acting as a family and every one of our partners become our extended family. Investing in our family-friend work-life balance, as knowing our main and important assets are our employees – happy employees lead to successful companies; happy employees lead to happy partners / customers. As a result, our turnover is minimal, aspire to zero.

We are proud with our service level and our informal approach and are keen to listen to every request, do our best to come up with innovative and creative solutions with our experienced team.

Find out more about how our Crystal Quality software captures & secures call, AI predicative speech, mobile recording and transcription for our wide range of global customers.

Local Partners in Several Countries

USA | Canada | Sri Lanka | France | India | Israel | Thailand | Serbia | Turkey | Romania | Czech Republic | Brazil | UAE | Italy | Mexico | Singapore | Russia