CIS in conjunction with Mobile2CRM, is optimally positioned offering extended global Mobile Call Recording capabilities (voice and text).
As mobile call recording EU legislation becomes a regulatory must, and MiFID II compliance is enforced since 2018 – European financial organizations are the first to actively seek a fully compliant one-stop solution, but are definitely followed closely by other industries as well. Most available solutions are adequate only for EU local mobile operation. These fall short of a full solution for branches and employees located outside of Europe and all around the globe.
CIS Crystal Quality Solutions with Mobile2CRM is fully compliant with mobile call recording regulations:
Guaranteed mobile recording of All calls anywhere, incoming and outgoing, even when roaming;
Integrated with other corporate platforms;
Easy to deploy and manage changes;
Dispute resolution (record & report).
Overcome both challenges and only record and store business-related conversations for analysis without any privacy issues regardless of whether your sales reps use company-issued or BYOD phones.
Check, grade, and review all sales conversations, which enables you to identify areas for improvement.
Mobile2CRM & CIS enable an additional cellular number on cell phone, connected to the relevant resources (CRM, recording, etc.).
This provides a premium cellular relationship with the customer – while protecting seller’s personal cellular communications privacy.
Each seller’s mobile device is assigned a non-intrusive business profile. The solution captures business-only interactions conducted on each mobile phone, while personal conversations remain private — complying with strict privacy laws.