CIS is optimally positioned offering extended global Mobile Call Recording capabilities (voice and text).
The advantage of having both office and mobile calls recorded is that all employee’s calls are available in one location via one search.
As mobile call recording EU legislation becomes a regulatory must, and MiFID II compliance is enforced since 2018 – European financial organizations are the first to actively seek a fully compliant one-stop solution, but are definitely followed closely by other industries as well. Most available solutions are adequate only for EU local mobile operation. These fall short of a full solution for branches and employees located outside of Europe and all around the globe.
Mobile Recording Solution is an advanced communication solution based on CIS Crystal Quality Solutions recording system and Mobile2CRM cellular network.
The solution enables companies to really know how their sales reps and other customer-facing staff are performing. Since it also allows for in-depth analytics, companies can build personalized coaching programs to improve sales and overall business performance.
CIS Crystal Quality Solutions with Mobile2CRM is fully compliant with mobile call recording regulations:
Guaranteed mobile recording of All calls anywhere, incoming and outgoing, even when roaming;
Integrated with other corporate platforms;
Easy to deploy and manage changes;
Dispute resolution (record & report).
Overcome both challenges and only record and store business-related conversations for analysis without any privacy issues regardless of whether your sales reps use company-issued or BYOD phones.
Check, grade, and review all sales conversations, which enables you to identify areas for improvement.
Mobile2CRM & CIS enable an additional cellular number on cell phone, connected to the relevant resources (CRM, recording, etc.).
This provides a premium cellular relationship with the customer – while protecting seller’s personal cellular communications privacy.
Each seller’s mobile device is assigned a non-intrusive business profile. The solution captures business-only interactions conducted on each mobile phone, while personal conversations remain private — complying with strict privacy laws.
The solution enables secure mobile GSM-based cellular communication with the customer, which creates a significant improvement in engagement, without exposing the employee’s private phone.