CIS in conjunction with Mobile2CRM, is optimally positioned offering extended global Mobile Call Recording capabilities (voice and text).


As mobile call recording EU legislation becomes a regulatory must, and MiFID II compliance is enforced since 2018 – European financial organizations are the first to actively seek a fully compliant one-stop solution, but are definitely followed closely by other industries as well. Most available solutions are adequate only for EU local mobile operation. These fall short of a full solution for branches and employees located outside of Europe and all around the globe.

A virtual business profile with a virtual number, WhatsApp and SMS functionality
Business calls received in out-of-office hours are now recorded and linked from the CRM
Sales reps can now hear customer and prospect call recordings using their cellphones.

    • Separating Business and Personal life:
      Business numbers availability schedules, Call redirect service (on vacation, workload balancing, etc.)

    • Financing, Loan, Debt Collection Management Companies:
      Virtual mobile numbers’ mobile phones, frequent number change to avoid recognition,
      High-quality call recordings

    • Working From Home – Pandemic Crisis
      Protecting reps privacy
      Hear customer call recordings using their cellphone

CIS Crystal Quality Solutions with Mobile2CRM is fully compliant with mobile call recording regulations:

Guaranteed mobile recording of All calls anywhere, incoming and outgoing, even when roaming;

Integrated with other corporate platforms;

Easy to deploy and manage changes;

Dispute resolution (record & report).

Overcome both challenges and only record and store business-related conversations for analysis without any privacy issues regardless of whether your sales reps use company-issued or BYOD phones.
Check, grade, and review all sales conversations, which enables you to identify areas for improvement.

Mobile2CRM & CIS enable an additional cellular number on cell phone, connected to the relevant resources (CRM, recording, etc.).
This provides a premium cellular relationship with the customer – while protecting seller’s personal cellular communications privacy.
Each seller’s mobile device is assigned a non-intrusive business profile. The solution captures business-only interactions conducted on each mobile phone, while personal conversations remain private — complying with strict privacy laws.

Industries:

Financial Services

Log, record mobile calls & messages for improving employees’ productivity.
Interactions now meet regulations through this channel.

Healthcare Administration

Log and record cellular phone interactions with healthcare companies as well as insurance companies.

Delivery and Transportation

Track the interactions with customers, gain insight of actual delivery process, ensure field staff is following policies.

Homeland Security

Manage disaster and crime events in the field while security people interact with their mobile devices, improve future events handling.