Converged Solution Converged Solution All-In-One: TDM, VoIP & GSM Voice Recording Solution, Including Screen and SMS! MORE CIS Crystal Quality Recording Software Solution  Integration with CISCO Full integration with CISCO PASSIVE, Active (BIB), UCCX, UCCE, SIP Fork, Jabber, Encrypted MORE Cisco partner CIS Crystal Quality Call, screen, Recording for business PCI-DSS Compliance PCI-DSS Compliance CIS offers comprehensive compliance interaction recording solution for businesses, to enable adherence to data privacy regulations and payment industry standards PCI-DSS. MORE Compliance PCI-DSS Crystal Quality CIS call recording software  Are you ready for MiFID II? Are you ready for MiFID II? We can help with our converged solution for Screen, SMS & Voice (Desktop & MOBILE) Recording MORE MIFIID CIS Call, screen, mobile Recording european union Business Mobile Recording Mobile recording Need to record field agents the way you record your office agents?
Crystal Quality solution is SIM free & independent of an operator.
CIS Cellular Call, screen, mobile Recording SMS / IM Solution for Business VOIP


Call & Screen Recording

A unified, web-based multimedia recording solution for both TDM & VoIP environments. Tailored for call centers, public safety, utilities, financial institutions.

Quality Management Suite

Advanced Call Center Quality Monitoring solution
A proprietary Scoring form designer and a powerful reporting tool.

Agent Personal Panel

Actively collects additional business information. Controls recordings (PCI-DSS compliant pause and resume). Enables customer service representatives to collect and categorize business data.

Call Recording and Screen Recording

Crystal Quality® is compliant call, screen, SMS and mobile recording with quality management solution. It offers a wide range of functionalities that support various business requirements. Companies of all sizes can benefit from using Crystal Quality® to optimize business processes, resolve customer disputes, comply with legal requirements, reduce liability, increase employee productivity, and improve customer service.

Crystal Quality® helps call centers identify service gaps and improve the customer’s experience. It captures, evaluates and analyzes customer interactions, increasing customer loyalty in today’s competitive business environment.

Robust and highly scalable, Crystal Quality® supports call recording solutions, from SMB, enterprises to high-density contact centers, across several sites or servers, and time zones, achieved by CIS unified web access to calls, screen clips, evaluations, and reports.

With an embedded, extensively tested recording engine, Crystal Quality® records customer interactions on a variety of telephony interfaces comprised of analog, digital, VoIP and radio, and even agent screen activities.
In this way, Crystal Quality® collects adequate data from your contact center or company employees, meeting all of your needs and much more.

CIS Screen Voice Recording call center

CIS Call Recording Solutions for Contact Centers, Call Centers

Various integration solutions for call centers & contact centers!

Learn more about call, screen, mobile recording by contacting us below.