Avdor CIS ADVANCED SOLUTIONS

Call & Screen Recording

A unified, web-based multimedia recording solution for both TDM & VoIP environments. Tailored for call centers, public safety, utilities, financial institutions.

Quality Management Suite

Advanced Call Center Quality Monitoring solution
A proprietary Scoring form designer and a powerful reporting tool.

Agent Personal Panel

Actively collects additional business information. Controls recordings (PCI-DSS compliant pause and resume). Enables customer service representatives to collect and categorize business data.

Call Recording and Screen Recording

Crystal Quality® Avdor CIS is compliant call, screen, cellular & SMS recording with quality management solution & AI. It offers a wide range of functionalities that support various business requirements. Companies of all sizes can benefit from using Crystal Quality® to optimize business processes, resolve customer disputes, comply with legal requirements, reduce liability, increase employee productivity, and improve customer service.

Avdor CIS helps call centers identify service gaps and improve customers experience. It captures, evaluates and analyzes customer interactions, increasing customer loyalty in todays competitive business environment.

Robust and highly scalable, Crystal Quality® supports call recording solutions, from SMB, enterprises to high-density contact centers, across several sites or servers, and time zones, achieved by Avdor CIS unified web access to calls, screen clips, evaluations, and agent reports.

With an embedded, extensively tested recording engine, Crystal Quality® records customer interactions on a variety of telephony interfaces comprised of analog, digital, IP, softphones, VoIP and radio, and even agent screen activities with voice.
In this way, Crystal Quality® collects adequate data from your contact center or company employees, meeting all of your needs and much more.

CIS Screen Voice Recording call center

Call Recording Solutions for Contact Centers & Call Centers

Avdor CIS supports a wide range of telephony interfaces including: Analog trunk lines / extensions, digital trunk (ISDN BRI / PRI, E1 / T1)
and digital extensions, VoIP trunk / extensions, SIPREC protocol, public address & emergency systems, as well as discrete radios and trunked radios.

Various integration solutions for call & contact centers!

** News! **

Dec 27, 2021: Excellent meeting with Triple C – טריפל סי CEO Ramy Nahum! A warm-up collaboration between the companies on Alcatel-Lucent platform on the cloud with CEO Avi Levi Avdor CIS!
Dec 16, 2021
: Get to Know: Avi Levi, CEO of Avdor CIS – Intelligent CXO Nov 16, 2021

Dec 15, 2021: Successful Telco Conference photos

Dec 12, 2021: Exhibiting at Lior Lurye ליאור לוריה Telco 21-22 Contact Center Expo in Israel, Petach Tikva, Dec 15, 2021.

Dec 2, 2021: New with Avdor: Microsoft Teams recording, WhatsApp & Transcription Speech-to-Text!

Oct 21, 2021: Press Release Avdor CIS Promotes Avi Levi to CEO

November 2020: Call Recording Regulations in the United States: State and Local

 

 

Learn more about call, screen & voice, mobile recording & AI Speech Analytics by contacting us below!